<?xml version="1.0" encoding="UTF-8"?><rss version="2.0"
	xmlns:content="http://purl.org/rss/1.0/modules/content/"
	xmlns:dc="http://purl.org/dc/elements/1.1/"
	xmlns:atom="http://www.w3.org/2005/Atom"
	xmlns:sy="http://purl.org/rss/1.0/modules/syndication/"
		>
<channel>
	<title>Comments on: Now, Better Customer Service!</title>
	<atom:link href="http://punctualityrules.com/2008/10/03/now-better-customer-service/feed/" rel="self" type="application/rss+xml" />
	<link>http://punctualityrules.com/2008/10/03/now-better-customer-service/</link>
	<description>Using Grammar and Good Manners to Save the World</description>
	<lastBuildDate>Thu, 02 Feb 2012 11:26:55 +0000</lastBuildDate>
	<sy:updatePeriod>hourly</sy:updatePeriod>
	<sy:updateFrequency>1</sy:updateFrequency>
	<generator>http://wordpress.org/?v=3.3.1</generator>
	<item>
		<title>By: Lillie Ammann</title>
		<link>http://punctualityrules.com/2008/10/03/now-better-customer-service/comment-page-1/#comment-1327</link>
		<dc:creator>Lillie Ammann</dc:creator>
		<pubDate>Tue, 07 Oct 2008 05:07:20 +0000</pubDate>
		<guid isPermaLink="false">http://punctualityrules.com/2008/10/03/now-better-customer-service/#comment-1327</guid>
		<description>Deb,
I agree with Joanna and Deb about making it more they-focused and less me-focused. However, I do like the way your personality and your conversational style come through.

&lt;em&gt;Lillie Ammann&#039;s last blog post..&lt;a href=&#039;http://feeds.feedburner.com/~r/AWritersWordsAnEditorsEye/~3/411512648/&#039; rel=&quot;nofollow&quot;&gt;By: Of Note, The Blood Red Pencil&lt;/a&gt;&lt;/em&gt;</description>
		<content:encoded><![CDATA[<p>Deb,<br />
I agree with Joanna and Deb about making it more they-focused and less me-focused. However, I do like the way your personality and your conversational style come through.</p>
<p><em>Lillie Ammann&#8217;s last blog post..<a href='http://feeds.feedburner.com/~r/AWritersWordsAnEditorsEye/~3/411512648/' rel="nofollow">By: Of Note, The Blood Red Pencil</a></em></p>
]]></content:encoded>
	</item>
	<item>
		<title>By: Melissa Donovan</title>
		<link>http://punctualityrules.com/2008/10/03/now-better-customer-service/comment-page-1/#comment-1318</link>
		<dc:creator>Melissa Donovan</dc:creator>
		<pubDate>Sun, 05 Oct 2008 07:29:34 +0000</pubDate>
		<guid isPermaLink="false">http://punctualityrules.com/2008/10/03/now-better-customer-service/#comment-1318</guid>
		<description>I have to agree with Joanna. I thought the same thing when I scanned down the page and every item on the list seemed to start with &quot;I.&quot; Also, remove the &quot;What I Can&#039;t Do&quot; section. If you don&#039;t mention technical writing as a service you offer, it&#039;s unlikely you&#039;ll get any inquiries about it. Also, this is the type of thing you can deal with if and when it happens. 

You also might want to change the name of your sitemap link. It doesn&#039;t need the (aka you are here), which takes up unnecessary space in your menu. Instead, use that space for services, samples, etc. 

Why not start by putting together some samples? Choose a couple of your best posts and articles, then compose a fake brochure and home page. Start building that portfolio! Clients will want to see your work. 

By putting together some samples, you&#039;ll get a better idea of some services you can list on your services page.

Good luck!

&lt;em&gt;Melissa Donovan&#039;s last blog post..&lt;a href=&#039;http://feeds.feedburner.com/~r/WritingForward/~3/409092253/book-lovers-special&#039; rel=&quot;nofollow&quot;&gt;Book Lovers’ Special&lt;/a&gt;&lt;/em&gt;</description>
		<content:encoded><![CDATA[<p>I have to agree with Joanna. I thought the same thing when I scanned down the page and every item on the list seemed to start with &#8220;I.&#8221; Also, remove the &#8220;What I Can&#8217;t Do&#8221; section. If you don&#8217;t mention technical writing as a service you offer, it&#8217;s unlikely you&#8217;ll get any inquiries about it. Also, this is the type of thing you can deal with if and when it happens. </p>
<p>You also might want to change the name of your sitemap link. It doesn&#8217;t need the (aka you are here), which takes up unnecessary space in your menu. Instead, use that space for services, samples, etc. </p>
<p>Why not start by putting together some samples? Choose a couple of your best posts and articles, then compose a fake brochure and home page. Start building that portfolio! Clients will want to see your work. </p>
<p>By putting together some samples, you&#8217;ll get a better idea of some services you can list on your services page.</p>
<p>Good luck!</p>
<p><em>Melissa Donovan&#8217;s last blog post..<a href='http://feeds.feedburner.com/~r/WritingForward/~3/409092253/book-lovers-special' rel="nofollow">Book Lovers’ Special</a></em></p>
]]></content:encoded>
	</item>
	<item>
		<title>By: --Deb</title>
		<link>http://punctualityrules.com/2008/10/03/now-better-customer-service/comment-page-1/#comment-1317</link>
		<dc:creator>--Deb</dc:creator>
		<pubDate>Sat, 04 Oct 2008 22:28:30 +0000</pubDate>
		<guid isPermaLink="false">http://punctualityrules.com/2008/10/03/now-better-customer-service/#comment-1317</guid>
		<description>There COULD be too much, of course. (That&#039;s why I&#039;m asking opinions!)</description>
		<content:encoded><![CDATA[<p>There COULD be too much, of course. (That&#8217;s why I&#8217;m asking opinions!)</p>
]]></content:encoded>
	</item>
	<item>
		<title>By: Gary</title>
		<link>http://punctualityrules.com/2008/10/03/now-better-customer-service/comment-page-1/#comment-1316</link>
		<dc:creator>Gary</dc:creator>
		<pubDate>Sat, 04 Oct 2008 14:55:28 +0000</pubDate>
		<guid isPermaLink="false">http://punctualityrules.com/2008/10/03/now-better-customer-service/#comment-1316</guid>
		<description>Err, that&#039;s &quot;proof&quot;, of course... (shame)

&lt;em&gt;Gary&#039;s last blog post..&lt;a href=&#039;http://www.writescribe.com/2008/10/friday-haiku-2-simple-ideas/&#039; rel=&quot;nofollow&quot;&gt;Friday Haiku #2: Simple Ideas?&lt;/a&gt;&lt;/em&gt;</description>
		<content:encoded><![CDATA[<p>Err, that&#8217;s &#8220;proof&#8221;, of course&#8230; (shame)</p>
<p><em>Gary&#8217;s last blog post..<a href='http://www.writescribe.com/2008/10/friday-haiku-2-simple-ideas/' rel="nofollow">Friday Haiku #2: Simple Ideas?</a></em></p>
]]></content:encoded>
	</item>
	<item>
		<title>By: Gary</title>
		<link>http://punctualityrules.com/2008/10/03/now-better-customer-service/comment-page-1/#comment-1315</link>
		<dc:creator>Gary</dc:creator>
		<pubDate>Sat, 04 Oct 2008 14:50:18 +0000</pubDate>
		<guid isPermaLink="false">http://punctualityrules.com/2008/10/03/now-better-customer-service/#comment-1315</guid>
		<description>I find it too crowded for my taste, but then I&#039;m just a minimalist kind of guy. And I haven&#039;t sold much of anything, so you shouldn&#039;t listen to me anyway.

The roof of the pudding, as they say, is in the eating. So if it works out for you that&#039;s what counts! I&#039;d do some visitor tracking to see what your clients think...

&lt;em&gt;Gary&#039;s last blog post..&lt;a href=&#039;http://www.writescribe.com/2008/10/friday-haiku-2-simple-ideas/&#039; rel=&quot;nofollow&quot;&gt;Friday Haiku #2: Simple Ideas?&lt;/a&gt;&lt;/em&gt;</description>
		<content:encoded><![CDATA[<p>I find it too crowded for my taste, but then I&#8217;m just a minimalist kind of guy. And I haven&#8217;t sold much of anything, so you shouldn&#8217;t listen to me anyway.</p>
<p>The roof of the pudding, as they say, is in the eating. So if it works out for you that&#8217;s what counts! I&#8217;d do some visitor tracking to see what your clients think&#8230;</p>
<p><em>Gary&#8217;s last blog post..<a href='http://www.writescribe.com/2008/10/friday-haiku-2-simple-ideas/' rel="nofollow">Friday Haiku #2: Simple Ideas?</a></em></p>
]]></content:encoded>
	</item>
	<item>
		<title>By: Joanna Young</title>
		<link>http://punctualityrules.com/2008/10/03/now-better-customer-service/comment-page-1/#comment-1314</link>
		<dc:creator>Joanna Young</dc:creator>
		<pubDate>Sat, 04 Oct 2008 07:29:00 +0000</pubDate>
		<guid isPermaLink="false">http://punctualityrules.com/2008/10/03/now-better-customer-service/#comment-1314</guid>
		<description>--Deb, honestly, I&#039;d say it&#039;s too much about you.  What you need to do now is turn it around so it&#039;s about what the client wants (and you don&#039;t need to say &#039;you&#039;re wondering what I can help you with&#039; out loud, just answer it for them).

Are you looking for someone who can help you with:

copywriting
helping you start a blog
some simple logo design
writing engaging copy
keeping you straight on grammar rules

Do you need a writer who can produce:

subscription notices
blog posts 

etc

Hope that helps

&lt;em&gt;Joanna Young&#039;s last blog post..&lt;a href=&#039;http://feeds.feedburner.com/~r/ConfidentWriting/~3/410318697/&#039; rel=&quot;nofollow&quot;&gt;5 Great Quotes on (Writing with) Responsibility&lt;/a&gt;&lt;/em&gt;</description>
		<content:encoded><![CDATA[<p>&#8211;Deb, honestly, I&#8217;d say it&#8217;s too much about you.  What you need to do now is turn it around so it&#8217;s about what the client wants (and you don&#8217;t need to say &#8216;you&#8217;re wondering what I can help you with&#8217; out loud, just answer it for them).</p>
<p>Are you looking for someone who can help you with:</p>
<p>copywriting<br />
helping you start a blog<br />
some simple logo design<br />
writing engaging copy<br />
keeping you straight on grammar rules</p>
<p>Do you need a writer who can produce:</p>
<p>subscription notices<br />
blog posts </p>
<p>etc</p>
<p>Hope that helps</p>
<p><em>Joanna Young&#8217;s last blog post..<a href='http://feeds.feedburner.com/~r/ConfidentWriting/~3/410318697/' rel="nofollow">5 Great Quotes on (Writing with) Responsibility</a></em></p>
]]></content:encoded>
	</item>
</channel>
</rss>

